Frequently Asked Questions (FAQ)
How do I get started with an online application?
When I click on 'Submit Application' button in the SmartForm, I get an error message saying "one or more fields have been left incomplete".
How will I obtain the Application Number for the online application?
I clicked on Submit Application button but the system gave an error message. How do I submit the form?
How do I upload the photo? What are the ideal dimensions?
How can I add digital signatures in the signature fields of the form?
When I try to open the form, I get an error message saying that the file is either damage or corrupted. How do I fix the issue?
Where do I upload supporting documents and pay application fee online?
What online payment options are available to me?
How can I check the status of a submitted application?
On the Select Application page, left-click on the appropriate application form for your program of choice. Do NOT download the form (unless it is a static PDF) but simply left-click on the form to open it within your web browser. We recommend using IE 7+ or Firefox 3+. Fill the interactive PDF form online. Ensure that you carefully review the college prospectus for specific instructions on how to complete the form.
Upload the photo by left-clicking on the photo box in the form. For help, scroll over the help icon next to the photo.
After all required fields have been filled, please DIGITALLY SIGN the form. To prevent unauthorized changes to your form, we require you to add a DIGITAL ID to the form before you save it. (Look for the 'Sign Here' annotation with a 'Red help / Key' icon next to it). For assistance, scroll your mouse over the help icons next to these fields.
Once the form has been digitally signed and encrypted, save the completed form for your records before you submit. Push the 'Submit Application' button to submit data electronically. You will need to be connected to the internet at all times.
Follow the on-screen instructions, to finish the remainder of the application process.
Upload the photo by left-clicking on the photo box in the form. For help, scroll over the help icon next to the photo.
After all required fields have been filled, please DIGITALLY SIGN the form. To prevent unauthorized changes to your form, we require you to add a DIGITAL ID to the form before you save it. (Look for the 'Sign Here' annotation with a 'Red help / Key' icon next to it). For assistance, scroll your mouse over the help icons next to these fields.
Once the form has been digitally signed and encrypted, save the completed form for your records before you submit. Push the 'Submit Application' button to submit data electronically. You will need to be connected to the internet at all times.
Follow the on-screen instructions, to finish the remainder of the application process.
In order to see all requried fields left blank, first clear the digital encryption signature that you added to the form. Simply right click on the signature and select 'Clear Signature' from the list that appears.
Next, press the 'Submit Application' button on the form again. You will see the same error message again and ALL required fields in the form highlighted in red.
Ensure that you have completed all required fields, sign and submit the form. Also, a specimen copy of the completed form(s) is also available on the 'Select Application' page to further assist you in identifying required form fields.
If you still experience difficulties, please save and send a copy of your 'completed' form to support@universitylane.com and we will help you identify the issues.
Next, press the 'Submit Application' button on the form again. You will see the same error message again and ALL required fields in the form highlighted in red.
Ensure that you have completed all required fields, sign and submit the form. Also, a specimen copy of the completed form(s) is also available on the 'Select Application' page to further assist you in identifying required form fields.
If you still experience difficulties, please save and send a copy of your 'completed' form to support@universitylane.com and we will help you identify the issues.
A system-generated unique Application Number is assigned to each online application AFTER you submit the form. The Application Number will be displayed on the 'Thank You' page after you have successfully submitted the online application. The 'Thank You' page will appear at the very end after all supporting documents have been uploaded and application fee has been paid online.
The Application Number will also be displayed on your copy of the 'Completed Application Form' that will be available for download from the 'Thank You' page. You can always log back in to your account to print a copy of your completed form.
Upon successful submission, an acknowledgement email containing the Application Number will be sent to the email address you used when creating your account. Please add notifications@universitylane.com to your safe list to ensure important emails do not get quarantined or marked as junk.
The Application Number will also be displayed on your copy of the 'Completed Application Form' that will be available for download from the 'Thank You' page. You can always log back in to your account to print a copy of your completed form.
Upon successful submission, an acknowledgement email containing the Application Number will be sent to the email address you used when creating your account. Please add notifications@universitylane.com to your safe list to ensure important emails do not get quarantined or marked as junk.
Most likely, you got the error message because you downloaded the SmartForm instead of opening it within the web browser. When this happens, the secure connection between the web server and the SmartForm is lost resulting in data submission errors.
If this is the case, please start a new application and ensure that you left-click on the SmartForm (in the Select Application page) so that the form opens in your browser (IE 7+ or Firefox 3+). If your browser does not support PDFs, please download the required Acrobat add-in.
Once the form has opened in your browser - complete it, save a copy for your records and hit the 'Submit' button - all without closing your browser window. You must be connected to the internet at all times.
Note that an application form needs to be completed in one sitting as there is no save and exit option at present. We apologize for this inconvenience and are working hard to find a fix.
If this is the case, please start a new application and ensure that you left-click on the SmartForm (in the Select Application page) so that the form opens in your browser (IE 7+ or Firefox 3+). If your browser does not support PDFs, please download the required Acrobat add-in.
Once the form has opened in your browser - complete it, save a copy for your records and hit the 'Submit' button - all without closing your browser window. You must be connected to the internet at all times.
Note that an application form needs to be completed in one sitting as there is no save and exit option at present. We apologize for this inconvenience and are working hard to find a fix.
Upload the photo by left-clicking on the photo box in the SmartForm. Scroll your mouse pointer over the photo box for detailed instructions on how to upload the photo as the instructions may vary depending on the size of the photo requested. The ideal size (in pixels) will be displayed on the form and the photo should be scanned with a minimum resolution of 300 dpi to ensure clarity.
The SmartForm requires two key sign-offs: a Digital Signature and a Digital ID. The former is entered by simply typing in your full name in the allocated text box. It serves as an electronic signature in lieu of the ink signature.
A Digital ID field will be located closer to the Submit button, usually with a red help or key icon next to it. Scroll over the icon for specific instructions. The Digital ID is critical to prevent any unauthorized changes to your form and allows us to encrypt the data for enhanced security. Simply click on the Digital ID field and follow the on-screen instructions to create and add your own Digital ID.
A Digital ID field will be located closer to the Submit button, usually with a red help or key icon next to it. Scroll over the icon for specific instructions. The Digital ID is critical to prevent any unauthorized changes to your form and allows us to encrypt the data for enhanced security. Simply click on the Digital ID field and follow the on-screen instructions to create and add your own Digital ID.
This happens when you are using an older version of Adobe Reader that is not compatible with the SmartForm. Please download Adobe Reader 9 and retry. If this problem persists, kindly report the issue by writing to support@universitylane.com.
After you complete all required fields in the SmartForm, save a copy of the completed form and hit the 'Submit Application' button. You will then be taken to a login page where you will re-enter your login credentials. The next page will allow you to upload the supporting documents (in PDF format only) and electronically sign the application. You will also see Payment details on this page. You can toggle between 'SC/ST' and 'Others' by using the available drop-down option.
Once you click on 'Submit', you will be tranferred to an external payment gateway where you will be allowed to choose between credit/debit cards, cash card, net banking and mobile payment. Upon successful payment, you will be taken to a 'Preview Application' page where you can preview and edit the supporting documents you uploaded.
Last, click on 'Confirm Submission' to finish the application and download a copy of your completed application from the 'Thank You' page.
NOTE: Applicants can also mail documents to the college directly and pay via bank draft. Please check the appropriate boxes in the 'Document Upload / Payment' page if you decide to go offline. However, this may significantly slow-down the processing of your application as the College will not review your application until all documents and payments have been received.
Once you click on 'Submit', you will be tranferred to an external payment gateway where you will be allowed to choose between credit/debit cards, cash card, net banking and mobile payment. Upon successful payment, you will be taken to a 'Preview Application' page where you can preview and edit the supporting documents you uploaded.
Last, click on 'Confirm Submission' to finish the application and download a copy of your completed application from the 'Thank You' page.
NOTE: Applicants can also mail documents to the college directly and pay via bank draft. Please check the appropriate boxes in the 'Document Upload / Payment' page if you decide to go offline. However, this may significantly slow-down the processing of your application as the College will not review your application until all documents and payments have been received.
We have partnered with CCAVENUE (www.ccavenue.com) to provide a multitude of online payment options -
A. All major credit/debit cards
B. 20 different net banking options
C. Cash card
D. Mobile payment
If paying via credit/debit/net banking, you will see CCAVENUE on your card/bank statement.
A. All major credit/debit cards
B. 20 different net banking options
C. Cash card
D. Mobile payment
If paying via credit/debit/net banking, you will see CCAVENUE on your card/bank statement.
You can easily check the status of your completed application by visiting the online application home page on the College's website. Here, click on 'Check Application Status' to see your most recently updated status. You will need your Application Number, User ID and Password.
Also, you will receive automatic email notifications each time your status has changed. These will be sent to the email address you used to create your account.
Also, you will receive automatic email notifications each time your status has changed. These will be sent to the email address you used to create your account.
Why should I apply to colleges using UniversityLane.com?
How do I get started?
University Lane is a premier provider of online applications and has partnered with some of the finest institutions in the country. Now you can harness the power of University Lane by saving your application data to a profile that can be used over and over again, for each University Lane application you begin. In addition to our online applications, we offer PDF versions of many college applications.
If you are not sure which college you want to apply to, click on "Research Now" on the homepage. Next, search for a college using the "Find a College" box on the homepage. To find only those colleges that have an application on UniversityLane.com, use the Advanced College Finder to find colleges that fit your criteria and also have online or i-PDF applications on UniversityLane.com.
Once you find a college you want to apply to, you click the "apply online" button or "i-PDF application button" in the search results or on the college's profile page.
Once you find a college you want to apply to, you click the "apply online" button or "i-PDF application button" in the search results or on the college's profile page.
What happens when I click the "apply online" button?
What happens when I open a new online application?
What happens when I save a page of a University Lane online application?
What happens when I return to an application I have already begun?
What happens when I submit a University Lane online application?
The selected college's application will open within UniversityLane.com. If you are not already logged into UniversityLane.com, you will be asked to login to access the application. If you have previously accessed any University Lane applications through a college's website, you already have a University Lane account - use this account to login so you can keep all your application information saved in one place.
UniversityLane.com users who have previously opened an application will have information from their University Lane profile pre-populated in the new application. Be sure to review the pre-filled information carefully before submitting your applications.
When you start an application, it will appear in the "Applications in Progress" section of the My Applications Page.
When you start an application, it will appear in the "Applications in Progress" section of the My Applications Page.
Every time you save a page of an application, move to the next or previous page of an application, or click any button to leave an application, the data you entered on that page will be saved to your Profile.
When you return to an application you have previously started, you will see an "Auto-Complete" button at the top of the page. If you have any new data that can be imported to your application since you last updated it, clicking this button will bring that information into the application.
When you submit a University Lane online application, that application is moved to the 'Submitted Applications' section of My Applications. You can always access the application from this list.
What is a UniversityLane.com i-PDF application?
Why would I download an i-PDF application for a college from UniversityLane.com instead of going to that college's website?
What should I do when I download a UniversityLane.com i-PDF application?
Do I need special software to view and update a UniversityLane.com i-PDF application?
Can I submit a University Lane i-PDF application to a college via the internet?
A UniversityLane.com i-PDF application is an interactive copy of the printable application that a college provides on its own website. It is in PDF format, a type of file you can open with Acrobat Reader 8. Also, if you have data saved in your Profile at the time you download the i-PDF application from UniversityLane.com that information will appear in the appropriate fields of the PDF. You can edit or delete that information, and add any missing information. Be sure to save the application to your hard drive. Once you download an i-PDF application from the site, it is not saved in your account, though it will be noted that you downloaded it in the 'i-PDF Applications' section of My Applications.
There are three advantages to downloading an i-PDF application from UniversityLane.com:
1. One-stop shopping. You can easily download the i-PDF applications from a list of colleges that meet your criteria, instead of going to each college's website individually.
2. If you have data saved in your Profile, the i-PDF application will open with that data pre-filled.
3. You can edit your application information before printing out the application.
1. One-stop shopping. You can easily download the i-PDF applications from a list of colleges that meet your criteria, instead of going to each college's website individually.
2. If you have data saved in your Profile, the i-PDF application will open with that data pre-filled.
3. You can edit your application information before printing out the application.
The first thing you should do is save the application to your hard drive. Once you download and start the application, it is no longer part of UniversityLane.com, though it will be noted in the 'i-PDF Applications' section of My Applications that you downloaded it.
Save the application to your hard drive frequently while you are working to be sure you do not lose any of your work.
Save the application to your hard drive frequently while you are working to be sure you do not lose any of your work.
You need Acrobat Reader 8 to view and update a UniversityLane.com i-PDF application. When you request an i-PDF application, a link will display to allow you to easily download the software for free if you don't already have it.
No. You will need to print out your completed PDF application and mail it in. Read the college's instructions carefully to find out what other materials and actions are required to apply to the college.
What is my Profile?
Do I have to complete my Profile to apply online?
How does my Profile get updated automatically?
My Profile contains out-of-date information. How can I update it?
Your Profile is where your application information is saved. Your Profile is automatically completed for you whenever you save a University Lane online application. After that, all future applications you open (whether from UniversityLane.com or from a college's website), will display pre-filled with data from this profile.
Always use the same username and password, so that all your applications are associated with one account and one profile.
Always use the same username and password, so that all your applications are associated with one account and one profile.
No, data is automatically saved to your Profile whenever you save a University Lane online application. However, you may update it manually if you wish. It is recommended that you complete your profile once when you create an account on UniversityLane.com
If you are a UniversityLane.com member, your data is saved to your Profile whenever you save a page of an application, navigate between pages, or click any button in the application to take an action.
Click on the link to your "edit profile" in the header of every page. You must sign in to access this area.
What information can I find on the My Applications page?
If I remove an application from the My Applications page, how can I access it again?
What if I have more than one application in progress for a college?
My Applications is where you'll find the status of your started applications and your submitted applications, and it shows which UniversityLane.com i-PDF applications you have downloaded.
For started applications, you can see the date you started the application and the date you last modified it. You may also remove applications from the My Applications page.
For started applications, you can see the date you started the application and the date you last modified it. You may also remove applications from the My Applications page.
You can re-open an online application at any time by searching for the college on UniversityLane.com and clicking the 'apply online' button. Once you open the application, it will automatically appear in your Applications in Progress list again.
Each application will be listed on a separate line on the My Applications page, listed in order of start date for applications in progress, or by submitted date for submitted applications.
How do I add colleges to the My Colleges list?
You can save colleges to the My Colleges list by clicking the "Add to My Colleges" button on the search results page, or by clicking the "Add to My Colleges" button on any college's profile page.
How do I use the Advanced College Finder?
The Advanced College Finder can be used to find colleges that fit certain criteria you set. You can also narrow your search to include only those colleges that you can apply to online from UniversityLane.com, or colleges for which UniversityLane.com offers an i-PDF application.
I still have questions. What can I do?
If you have other questions about the site or college applications, please email support@universitylane.com.
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